Last updated: July 6, 2026

Need help with MTG.cards? Contact us at support@mtg.cards.

MTG.cards support can help with site issues, card-maker questions, template problems, print-list questions, account questions, order handoff questions, bug reports, and responsible-use concerns.

We review support messages during normal business hours. Our usual response time is under 48 hours.

What We Can Help With

Contact us if you need help with:

  • Using the MTG card maker
  • Choosing or editing a card template
  • Downloading a card file
  • Formatting a card list
  • Using the Print a Card List tool
  • Troubleshooting a broken page or site error
  • Reporting a bug
  • Questions about a print or fulfillment handoff
  • Responsible-use questions
  • Reporting counterfeit, infringing, abusive, or misleading content
  • Editorial corrections or content updates

If your issue involves a print order that was completed through PrintMTG.com or another fulfillment workflow, include the order number and the email address used for the order. That helps us point the request to the right place.

What to Include

For faster support, include as many of these details as you can:

  • Your name
  • Your email address
  • The page or tool you were using
  • A screenshot of the issue
  • The browser and device you used
  • The card template name, if relevant
  • The card list or decklist, if relevant
  • The order number, if relevant
  • A short explanation of what you expected to happen
  • A short explanation of what actually happened

Please do not send payment card numbers, passwords, or other sensitive information by email.

Card Maker and Template Help

If you are having trouble with a custom card or template, send us:

  • The template you used
  • A screenshot of the card preview
  • The text or image that is not working
  • The device and browser you are using

Small layout differences can happen between templates, browsers, and uploaded images. A screenshot usually helps us understand the issue much faster than a written description alone.

Print List Help

If you are having trouble with the Print a Card List tool, send us:

  • The card list you pasted
  • The format you were trying to use
  • Any error message you received
  • Whether you included quantities, set codes, or special versions
  • Whether the issue affects one card or the full list

Decklists can be formatted in different ways, so the exact list matters.

Order or Fulfillment Questions

MTG.cards may provide tools that connect to a printing workflow, including PrintMTG.com where applicable. If your question involves an order, shipment, print issue, payment, refund, or reprint, include:

  • Order number
  • Order email address
  • Date ordered
  • A short description of the issue
  • Photos, if the issue involves a printed item
  • Tracking number, if available

If a separate fulfillment partner handled the order, that partner’s shipping, refund, and reprint policies may apply. We will help route the issue as clearly as possible.

Responsible Use and Content Reports

Contact us if you believe MTG.cards is being used for counterfeit cards, misleading listings, unauthorized content, abusive content, or another violation of our Responsible Use / Use Policy.

Please include:

  • A link, screenshot, or description of the content
  • Why you believe it violates the policy
  • Any relevant context
  • Your contact information, if you want a response

We take these reports seriously because MTG.cards is intended for clear, unofficial, casual, and creative use. It is not intended to help anyone misrepresent custom cards as authentic Magic cards.

Editorial Corrections

If you find a factual issue, broken link, outdated card reference, unclear explanation, or typo in an MTG.cards article or guide, send it to [support email] with the article title and a short note.

We review correction requests and update content when a change would make the page more accurate, clearer, or more useful.

Business, Partnership, or Media Questions

For business, partnership, media, or other non-support questions, contact us at [business email].

Please include your organization, website, and a short explanation of the request.

Unofficial Status

MTG.cards is not affiliated with, endorsed by, sponsored by, or approved by Wizards of the Coast. Magic: The Gathering, Wizards of the Coast, and related names, marks, and materials are owned by Wizards of the Coast LLC.