Last updated: July 6, 2026

MTG.cards is primarily a custom card design and card-list tool. Some workflows may allow you to download files, prepare print lists, or continue into a print workflow handled by PrintMTG.com or another clearly identified fulfillment provider.

This page explains how returns, refunds, and reprints are handled for digital tools, downloaded files, and physical print orders.

For help, contact support@mtg.cards. We strive to respond within 48 hours.

Digital Tools and Downloads

Digital tools and downloaded files are different from physical products.

If you use MTG.cards to design, preview, export, or download card files, there is usually no physical return. Once a file has been generated, downloaded, or used, it generally cannot be returned in the same way a shipped item can.

Contact us if:

  • A download did not work
  • A generated file appears broken
  • A tool error prevented you from using the site
  • A template did not load correctly
  • A card-list tool produced an unexpected result
  • You were charged for something you could not access, if paid access applies

Please include a screenshot, the page or tool you used, and a short description of what happened.

Physical Print Orders

If you place a physical print order through a connected workflow, the order may be handled by PrintMTG.com or another fulfillment provider.

In that case, the fulfillment provider’s current return, refund, reprint, cancellation, shipping, and production policies may apply. MTG.cards can help route questions where possible, but print decisions may depend on the provider that produced and shipped the order.

If you are unsure where your order was handled, contact support@mtg.cards with your order number and order email address.

Custom Printed Items

Most physical print orders are custom items made from the files, card lists, or designs submitted by the user. Because custom printed items are made for a specific order, they usually cannot be returned for general reasons such as changing your mind, choosing a different card version later, or deciding you no longer want the order after production has started.

That said, print issues can happen. If an order arrives with a production problem, damage, missing items, or a major defect, contact support so the issue can be reviewed.

Issues We Can Review

Depending on the workflow and fulfillment provider, a refund, reprint, replacement, credit, or other resolution may be reviewed for issues such as:

  • Missing items from the order
  • Wrong item or wrong quantity shipped
  • Severe print defects
  • Severe cutting or alignment issues
  • Shipping damage
  • Files printed differently from the approved or submitted print-ready file because of a production error
  • A fulfillment error that affected the order

Not every issue will qualify for the same resolution. Some issues may be solved with a reprint. Some may require a refund, partial refund, credit, or other support action.

Issues Usually Not Covered

Returns, refunds, or reprints are usually not available for problems caused by user-submitted files, user choices, or changes made after production begins.

Examples include:

  • Spelling, grammar, or card-text mistakes in submitted designs
  • Incorrect card names in a pasted list
  • Wrong quantity entered by the user
  • Wrong card version, set, art, or treatment selected by the user
  • Low-resolution uploaded artwork
  • Cropped or stretched artwork caused by the uploaded file
  • Designs that were approved or submitted with visible layout issues
  • Color differences caused by monitor settings or screen brightness
  • Changing your mind after production starts
  • Incorrect shipping addresses entered at checkout
  • Delivery issues caused by failed delivery attempts or unavailable recipients
  • Use of cards in a setting where unofficial cards are not allowed

If you notice a mistake before production starts, contact support as quickly as possible. Changes may not be possible after a file has entered production.

File and Artwork Responsibility

You are responsible for reviewing your card names, card text, quantities, artwork, layout, and print list before submitting or ordering.

MTG.cards tools can help prepare files, but they do not guarantee that every submitted card, image, decklist, or custom design is free from user-created errors.

Before ordering, review:

  • Card names
  • Card quantities
  • Card versions or set choices
  • Custom text
  • Image placement
  • Cropping
  • Readability
  • Bleed and safe areas, if shown
  • Front and back choices
  • Shipping address

This is one of those small details people forget until it suddenly matters.

What to Send With a Support Request

For print issues, contact support@mtg.cards and include:

  • Order number
  • Order email address
  • Photos of the issue
  • Photos of the full order, if items are missing
  • Photos of the packaging, if the order was damaged in shipping
  • A short explanation of the problem
  • Tracking number, if relevant

Clear photos help support determine whether the issue was caused by production, shipping, file setup, or another factor.

Shipping Damage

If an order arrives damaged, keep the packaging until the issue is reviewed. Shipping providers may require photos of the package, label, damaged contents, and packing materials.

Contact support@mtg.cards with your order number, photos, and a short description of the damage.

Lost or Delayed Packages

If tracking shows a package is delayed, lost, returned, or delivered but not received, contact support with:

  • Order number
  • Order email address
  • Tracking number
  • Shipping address used at checkout
  • A short description of the issue

Carrier delays, incorrect addresses, missed delivery attempts, customs delays, and regional disruptions may affect the available resolution.

Cancellations

Cancellation options depend on the order status.

A digital file may not be cancellable after it has been generated or downloaded. A print order may not be cancellable after production has started. If the order is handled by PrintMTG.com or another fulfillment provider, that provider’s cancellation policy may apply.

Contact support@mtg.cards as soon as possible if you need to request a cancellation.

Responsible Use

Printed cards made through or from MTG.cards should remain clearly unofficial. Do not use MTG.cards to create counterfeit cards, represent unofficial cards as authentic Magic cards, sell unofficial cards as genuine cards, or use unofficial cards in sanctioned events where authentic cards are required.

Orders or files that appear to violate the Responsible Use / Use Policy may be refused, restricted, delayed, canceled, or made ineligible for support.

Need Help?

Contact support@mtg.cards.

We strive to respond within 48 hours.