Last updated: July 6, 2026
MTG.cards is primarily a custom card design and card-list tool. Some MTG.cards workflows may let you download files, prepare print lists, or continue into a printing workflow handled by PrintMTG.com or another clearly identified fulfillment provider.
This page explains the difference between digital tools, downloads, print handoffs, production time, shipping time, and support.
For help, contact support@mtg.cards. We strive to respond within 48 hours.
Digital Downloads Do Not Require Shipping
If you use MTG.cards to design, preview, or download card files, there is no physical shipment from MTG.cards.
Digital files are generally available through the tool or workflow used to create them. If a download does not work, refresh the page, try a different browser, or contact support@mtg.cards with a screenshot and a short description of the issue.
Printing May Be Handled by PrintMTG.com
When a print option is available, MTG.cards may send you to PrintMTG.com or another clearly identified fulfillment workflow.
In that case, the printing, payment, production, shipping, tracking, refund, and reprint process may be handled by the fulfillment provider. The checkout page, order confirmation, or fulfillment page should identify where the order is being handled.
MTG.cards can help route questions, but the fulfillment provider’s current policies may apply to the order.
Production Time vs. Shipping Time
Production time and shipping time are different.
Production time is the time needed to prepare and print the order after the order is received, files are usable, and any required steps are complete.
Shipping time is the time the carrier takes to move the package after the order leaves production.
The total delivery timeline may depend on:
- File readiness
- Order size
- Product type
- Proofing or review steps, if any
- Current production volume
- Weekends and holidays
- Shipping method selected
- Carrier delays
- Address accuracy
- International customs, when applicable
Any estimated production or shipping timeline shown at checkout or in an order confirmation should be treated as the most current estimate for that workflow.
File or List Issues Can Delay an Order
A print workflow may be delayed if there is a file, card-list, image, formatting, payment, address, or policy issue.
Common issues include:
- Missing card names
- Unrecognized card-list formatting
- Low-resolution images
- Artwork that does not fit the template
- Files that are difficult to print cleanly
- Missing shipping information
- Payment issues
- Content that appears to violate the Responsible Use / Use Policy
If support needs more information, reply as soon as possible to avoid additional delay.
Tracking Information
If a physical order is shipped, tracking details may be provided by the fulfillment provider, shipping platform, or carrier.
A tracking number may show “label created” before the carrier has scanned the package. Carrier tracking can also lag behind the actual package movement, especially during weekends, holidays, high-volume shipping periods, and handoffs between carriers.
If tracking has not updated after a reasonable period, contact support@mtg.cards or the fulfillment provider listed in your order confirmation. Include your order number, order email address, and tracking number.
Address Changes
If you need to change a shipping address, contact support as quickly as possible.
Address changes may not be possible after an order has entered production, been packed, or been handed to the carrier. If the order is being handled by PrintMTG.com or another fulfillment provider, the provider’s address-change policy may apply.
Customers are responsible for entering a complete and accurate shipping address at checkout.
Lost, Delayed, or Returned Packages
Shipping delays can happen after a package leaves production. Delays may be caused by carrier volume, weather, customs, incorrect addresses, regional disruptions, or failed delivery attempts.
If a package appears delayed, lost, returned, or misdelivered, contact support@mtg.cards with:
- Order number
- Order email address
- Tracking number
- Shipping address used at checkout
- A short description of the issue
If a fulfillment provider handled the order, the provider’s shipping and replacement rules may apply.
International Shipping
International shipping, customs, duties, taxes, and import fees depend on the fulfillment provider, destination country, product type, and shipping method.
If international shipping is offered for a print order, any applicable taxes, duties, import fees, customs delays, or local delivery rules may be the customer’s responsibility unless the checkout process clearly states otherwise.
International delivery estimates are less predictable than domestic delivery estimates because customs and local carriers can add time.
Cancellations
Cancellation options depend on where the order is in the workflow.
A digital download may not be cancellable after the file has been generated or downloaded. A print order may not be cancellable after production has started. If a print order is handled by PrintMTG.com or another fulfillment provider, that provider’s cancellation policy may apply.
Contact support@mtg.cards as soon as possible if you need help with a cancellation request.
Responsible Use and Print Orders
Printed cards made through an MTG.cards workflow should remain clearly unofficial.
Do not use MTG.cards or any connected print workflow to create counterfeit cards, misrepresent unofficial cards as authentic Magic cards, sell unofficial cards as genuine cards, or use cards in sanctioned events where authentic cards are required.
Orders or files that appear to violate the Responsible Use / Use Policy may be refused, restricted, delayed, or canceled.
Need Help?
Contact support@mtg.cards.
For faster help, include:
- Order number, if applicable
- Order email address
- Tracking number, if applicable
- The page or tool you used
- Screenshot of the issue, if helpful
- A short explanation of what happened
We strive to respond within 48 hours.